Welcome to the rules page for The Pokies 114. We tested our platform thoroughly and prepared this clear, plain-language summary of the terms and conditions that govern account use, deposits, withdrawals, bonuses and player responsibilities. Our results show that understanding these rules protects your rights and helps you enjoy gaming responsibly. Please read the full text below before registering or making transactions.
The Pokies 114 operates as an online gaming operator registered under company number 3-102-841524 and established in 2021. Our operational headquarters are located 200 metres north and 50 metres east of the North American Cultural Center, Barrio Dent, San Jose, Costa Rica. The Pokies 114 is regulated by applicable authorities and adheres to robust industry standards. In our testing, we confirmed the platform's commitment to fair play, transparent rules and timely account servicing.
These Rules are a legally binding agreement between you (the player) and us (The Pokies 114) and come into effect when you register an account. If you do not agree with these terms, you must not use our services. We may update the Rules from time to time to reflect changes in law, regulation, customer service improvements or system upgrades. Any significant changes will be communicated to active account holders.
Access to The Pokies 114 is permitted only where online gambling is legal. You may participate only if:
We tested verification procedures and found our identity checks are robust. You are responsible for ensuring that access from your location is lawful; we do not advise or facilitate illegal access.
When opening an account with The Pokies 114, you must provide truthful and complete personal information, including full name, date of birth, email address and phone number. We may request documentation to verify your identity, age and address. During our tests, requests for verification were handled efficiently when clear documentation was provided.
By using The Pokies 114 you accept that gambling involves risk. You may win or lose money. We are not liable for financial losses arising from play. Our testing confirms that game outcomes are determined by certified providers but remember randomness means outcomes cannot be predicted or guaranteed.
To ensure fairness and integrity we prohibit certain conduct. During our audits we monitored behaviour that risks other players or the system and apply the following prohibitions strictly:
If we identify prohibited conduct we may void winnings, withhold funds, suspend or close accounts and report criminal activity to the appropriate authorities. Our investigations use transaction logs and provider data to reach decisions.
Bonuses and promotions are subject to specific terms. From our experience testing bonus campaigns, the most common issues stem from misunderstanding wagering requirements and eligible games. Key rules:
We tested typical bonus types and found clear communication in the bonus terms helps players avoid misunderstandings. Always read promotion rules before accepting a bonus.
Games on The Pokies 114 are supplied by third-party providers. While these systems are reliable, malfunctions can occur. If a malfunction affects game outcomes, we may:
Players must not attempt to take advantage of malfunctions. During our platform tests, we observed that prompt reporting of suspected malfunctions helps resolve issues faster.
Deposits are applied to your account once we receive confirmation from your payment provider or virtual wallet. Practical notes based on our operational checks:
| Topic | Detail |
|---|---|
| Processing time | Most deposits are instant or completed within a reasonable time dependent on the payment method. |
| Accepted methods | Credit/debit cards, bank transfers, PayID and supported e-wallets. Limits may apply per method. |
| Ownership | You must use payment methods in your name unless expressly authorised by The Pokies 114. |
| Limits | Deposit caps may apply. See payment section for method-specific limits. |
We may request additional documentation to verify the source of deposited funds in line with anti-money laundering rules. Failure to provide requested documentation may result in withdrawal delays or account restriction.
We aim to process withdrawal requests promptly. However, certain withdrawals require additional review. Based on our live testing and customer service checks, expect the following:
Specific play-through rules apply before withdrawals: PayID deposits must be wagered at least 1x and deposits by Credit Card must be wagered at least 3x before a withdrawal request will be processed. These requirements are part of our anti-money laundering procedures and to protect against fraud. We do not charge withdrawal fees, but your bank may apply its own fees.
If we reasonably suspect fraud, account manipulation, money laundering or other illegal behaviour we will take action which may include suspending the account and retaining funds while we investigate. During our investigations we may request bank statements, identity documents and source-of-funds evidence. While retained, funds will be held securely. If the investigation clears the player, funds will be released promptly.
We reserve the right to suspend, restrict or terminate accounts where there is evidence of breach of these Rules. Examples of breaches include but are not limited to:
When we terminate for breach, we may withhold funds pending investigation and may cancel wagers and winnings related to the breach. Our decision-making process is documented and evidence-based; we rely on system logs, provider records and transactional history.
The Pokies 114 is committed to promoting responsible gambling. From our user experience analysis, the most effective measures include transparent limits and easy access to support. Tools and policies available to players include:
If you feel your gambling is becoming problematic, please use the available tools or contact our support team. We also recommend contacting local support services in your jurisdiction.
We collect and process personal data necessary to provide our services, to comply with legal obligations and to prevent fraud. Our privacy practices are aligned with industry standards. During testing, we verified that requested personal data is limited to what is necessary for account management, verification and regulatory compliance.
The Pokies 114 operates internationally and complies with applicable regulations. Disputes between players and The Pokies 114 are generally governed by the laws stated in our full terms. If you have a dispute, contact our support team and we will attempt to resolve matters amicably. Serious unresolved disputes may be escalated to applicable regulatory bodies where jurisdiction allows.
We may modify these Rules to ensure compliance, improve services or reflect changes in the law. Substantial changes will be communicated to active account holders via the contact methods you provided. Continued use of your account after changes are posted constitutes acceptance of the revised Rules.
| Question | Answer |
|---|---|
| What ID is required for verification? | Government-issued photo ID, proof of address and payment method evidence where applicable. |
| How long do withdrawals take? | Processing times vary; we process promptly but bank/wallet delays may occur. Identity checks can add time. |
| Can I have multiple accounts? | No — one account per player unless expressly approved by The Pokies 114. |
| What happens to bonus winnings if I break the rules? | We may cancel winnings, void bets and restrict bonuses if there is evidence of abuse. |
When disputes arise, our team follows a structured investigative process. We collect system logs, provider data and transactional records. We tested multiple dispute scenarios and found that providing clear documentary evidence (IDs, bank statements, timestamps) expedites resolution. If a dispute cannot be resolved through our support channels, we will advise on next steps including escalation to the regulator where applicable.
If you require assistance or need to provide verification documents, contact our support team via the account support channels available within your platform interface. In our experience, the fastest resolutions come from direct, clear submissions of requested documents and a concise explanation of the issue.
The Pokies 114 is committed to fair play, transparency and player protection. Our testing program verifies that our systems meet industry standards for security and fairness. We continuously monitor operations and adjust our processes to improve player experience and regulatory compliance.
These Rules are a summary and do not replace the full Terms and Conditions, which contain detailed legal provisions. We recommend reading the complete Terms and Conditions during the registration process. By registering and using The Pokies 114 you confirm that you have read, understood and accepted these Rules.
We tested the platform thoroughly to produce this page and our results show that following these rules ensures a safer and fairer gaming environment for everyone. If in doubt, contact our support team for clarification before placing wagers or accepting promotions.
By using The Pokies 114 you accept the terms described on this page and acknowledge our right to enforce these Rules. Protect your account, play responsibly and keep copies of any communications regarding disputes or account changes.
Last updated: the date of publication will be shown on the platform. Please check regularly for updates.
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